Privacy and Cookies

PRIVACY POLICY & USE OF YOUR PERSONAL INFORMATION

We hope you enjoy the ease and convenience of shopping on the Yarn and Craft website. Your confidence in our website and your internet security is really important to us.

Personal Information

Yarn & Craft is committed to protecting your privacy and we will only use the information that we collect about you to process your order and to provide the best level of service.  To do this it is necessary for us to collect and store a certain amount of personal information, this includes your name and address, email and telephone contact details.

We will never collect sensitive information about you without your consent.

We never pass on this information.

We do not store credit card details nor do we share customer details with any 3rd parties

We do not sell or give information to 3rd parties, the only communications you will receive from us will relate directly to your orders, unless you sign up for our newsletter, in which case you will receive regular email updates, which you can opt out of at any time.

All payments are processed through PayPal or Create Payments (Worldpay).  Yarn & Craft has no access to any of your financial details. Customers do not need a PayPal account to make a payment as one-time payments can also be made using PayPal.

 

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from prettyfabricsandtrims.co.uk requesting this kind of information, please do not respond, but do let us know about it.

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

You can ask us for a copy of the personal information we hold about you;

You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;

In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting [email protected]

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Data Retention

  • I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years

Your Choices

Your Yarn and Craft Account

If you wish to access, edit or remove information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your Yarn and Craft account or sending an email to [email protected] If you cannot access certain personal information collected by Yarn and Craft via your online account, you can always contact us by sending an email to [email protected] We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Communication, Marketing and Advertising Preferences

 You can opt out of receiving direct marketing communications from Yarn and Craft by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails as soon as you unsubscribe.

 Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you have purchased such as recalls or defects.

 Cookies

This website sets strictly necessary cookies and performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookise services you have asked for, like shopping baskets or e-billing, cannot be provided.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

How to Contact Us

If you have any questions regarding our privacy or cookie policy please email [email protected]

Our address is Bradley House, Lutton, Ivybridge, Devon PL21 9RR

CHANGES TO OUR PRIVACY STATEMENT

Yarn and Craft may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. We encourage you to regularly review this Statement to learn more how Yarn and Craft is using and protecting your information.

 

 MAKING A PURCHASE

By making a purchase from Yarn & Craft online you enter into a contract and payment is requested at the time of purchase. We accept all major Debit/Credit cards which are processed securely by PayPal. Card details are NOT stored and they cannot be viewed by Yarn & Craft. All prices shown are in (£'s) sterling and we reserve the right to alter these at any time.