Payment & Shipping

Within the UK   :   We accept Paypal only
Within Europe  :   We accept Paypal only
USA & Canada  :   We accept Paypal only
Solution Graphics

All orders are sent via 1st class post unless otherwise stated. 

A single postage charge applies to all items so whether you want one item or 20 items the postage cost will remain the same:-

  • UK - £0.99 Royal Mail First Class
  • Europe - £1.49 Airmail
  • USA - £1.99 Airmail
  • Australasia £2.49 Airmail
  • Asia £2.99 Airmail
  • All other countries £2.49 Airmail

Please remember to specify your delivery country at checkout to obtain accurate postage costs.

FREE postage and packing is offered on all orders over £25 (excluding shipping).  
 
We aim to dispatch your order within 24-48 hours of receipt of payment.  We mail orders every weekday.  Orders received after 12 noon on Friday will usually be mailed out on Monday.  Please allow longer for dispatch during bank Holidays.
 
Additional handling charges apply for customers in Europe, USA, Australasia, and Asia to cover the additional costs of postage. 
 
Any additional handling charges or discounts for orders over £20 will be shown at checkout when you select the country for delivery.

Yarn & Craft takes great care with your order to ensure it arrives in the same perfect condition it was in when it left our workshops. All of our items are sent in bubble envelopes or are bubble wrapped for extra protection.
We always obtain certificates of posting. 
Returns

Please contact us in advance if you need to return any items so that we know to expect them. Items may be returned for any reason within 7 days of receipt for a full refund (excluding postage). Postage will be refunded only if items are being returned due to being faulty or our error.  The item must be returned in its original packaging with any enclosed documentation

OUT OF STOCK
Should any items you order be temporarily out of stock, they may be cancelled from your order and a refund given. 

 If you have any problems or queries on receipt of your parcel, please let us know as soon as possible and we will do our best to sort it out for you.

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